Privacy Policy

This Privacy Policy explains how SIA “VEESP” (“Veesp”, “we”, “us”, “our”) collects, uses, shares and safeguards information in connection with our websites (including veesp.com), services, and applications (collectively, the “Services”). It does not apply to content our customers process on their own systems using our Services.

We may receive information from you (e.g., via your account), from your use of the Services, and from third-party services/partners. We take privacy seriously and aim for clarity. If anything is unclear, contact us at sd@veesp.com or via our ticketing system.

1. Information We Collect

1.1. Information you provide

1.1.1. Account data: name, company, address, email, phone; for legal entities — registration details and authorized contact.

1.1.2. Billing data: processed by third-party processors (e.g., PayPal, Stripe). We do not store full card data; we may retain subscription/transaction metadata from processors.

1.1.3. Communications: content you send us (emails, tickets, attachments) and delivery/open confirmations.

1.2. Information collected automatically

1.2.1. Cookies & similar tech: device info, IP, browser/OS, timestamps, referrers, session/clickstream. In some countries (EEA/UK) this may be personal data. You can control cookies in the browser; blocking may affect functionality.

1.2.2. Service telemetry: usage metrics (CPU/RAM, storage, navigation/events) to operate, secure, improve and support the Services, and for aggregate analytics.

1.3. From third parties

1.3.1. Linked accounts / integrations: tokens/identifiers necessary to connect; manage sharing in the third party’s privacy settings.

1.3.2. Partners / analytics / ads: e.g., Google Analytics; ad partners may set cookies to show relevant ads (see Section 3).

2. How We Use Your Information

2.1. Provide, operate, secure and maintain the Services.

2.2. Improve existing features and develop new ones.

2.3. Bill and process transactions (invoices, receipts, delinquency notices).

2.4. Send system messages (maintenance windows, changes to Terms/Privacy).

2.5. Enforce our Terms, detect/prevent abuse (spam, malware, fraud).

2.6. Provide support.

2.7. Comply with legal obligations and respond to lawful requests.

2.8. Manage communications about your account.

2.9. Support business transfers (merger/acquisition) with continuity protections.

2.10. Send informational or promotional messages (you can unsubscribe).

2.11. DSA notices: where we receive a notice under the EU Digital Services Act (DSA), we process the notice data to assess alleged illegal content and, where applicable, to issue a statement of reasons and to handle internal complaints/appeals.

3. When We Share Information

3.1. Vendors/Processors: hosting, billing, support, security, analytics, email.

3.2. Advertising/Analytics: partners may use cookies to deliver/measure ads. EEA/UK choices: e.g., www.youronlinechoices.com.

3.3. Aggregate/De-identified: we may share non-identifying statistics.

3.4. Business transfers: in mergers/asset sales/insolvency, subject to this Policy.

3.5. Legal: to comply with law/orders or to protect rights, safety and the Service.

4. Legal Bases (GDPR/UK GDPR)

4.1. Contract necessity (Art. 6(1)(b)) — to provide the Services.

4.2. Legitimate interests (Art. 6(1)(f)) — e.g., security, fraud prevention, product improvement, internal reporting, transparency reporting under DSA; balanced against your rights.

4.3. Legal obligation (Art. 6(1)(c)) — e.g., tax, accounting, DSA/GDPR compliance, lawful requests.

4.4. Consent (Art. 6(1)(a)) — where required for optional cookies/marketing; you can withdraw consent anytime.

5. Retention

5.1. We retain personal data only as long as necessary for the purposes above, including legal, accounting and compliance needs.

5.2. Backups/logs may persist temporarily due to operational constraints (e.g., offline storage, ongoing incident).

5.3. When retention ends, we delete or de-identify data. A more detailed schedule for certain notice types may be provided or referenced in product docs or upon request.

6. Security

6.1. We use technical and organizational measures (access controls, encryption in transit where applicable, segmentation, logging).

6.2. No method is 100% secure; residual risks remain.

7. Your Rights (EEA/UK and where applicable)

7.1. You may access, rectify, erase, restrict, object, or request portability of your personal data; and withdraw consent where processing relies on consent.

7.2. You may lodge a complaint with your data protection authority.

7.3. Contact: sd@veesp.com or open a ticket.

8. Children

8.1. We do not knowingly collect data from children under 13.

8.2. If you learn a child provided personal data, contact sd@veesp.com.

9. International Transfers

9.1. We may transfer data to countries outside your own.

9.2. Where required, we use safeguards (e.g., EU Standard Contractual Clauses, UK Addendum, adequacy decisions) and additional measures as needed.

10. Changes to this Policy

10.1. We may update this Policy; if changes are material, we will notify you via the Website and/or email and indicate the effective date.

11. Contacts & Controllers

11.1. Controller: SIA “VEESP” (Registration No. 40203049990; VAT LV40203049990)