Terms of Service

1. Introduction

1.1. SIA “VEESP” (collectively “Veesp”, “we”, “us” or “our”) welcomes you to (the “Website”). veesp.com

1.2. These terms and conditions of service (together with Veesp’s Privacy Policy, the “Terms of Service” or “Agreement”) govern your use of the Website and the Services, features, content or applications operated by Veesp (together with the Website, the “Services”), and provided to the Client (“Client”, “you”, “your”).

1.3. Using the Services in any manner constitutes your acceptance of these Terms of Service and all policies incorporated by reference. You acknowledge receipt of our Privacy Policy.

2. Dispute Resolution Notice

2.1. ALL DISPUTES WILL BE RESOLVED BY BINDING ARBITRATION (except matters for small claims court).

2.2. YOU WAIVE THE RIGHT TO A JURY TRIAL AND CLASS ACTION. A NEUTRAL ARBITRATOR WILL DECIDE YOUR RIGHTS.

2.3. Nothing here affects non-waivable statutory rights. If any provision is invalid, the remainder stays in force.

3. Changes to These Terms

3.1. Veesp may amend or modify these Terms.

3.2. If changes constitute a material change, Veesp will notify you on the Website and/or via email.

3.3. Amendments take effect as stated in the notice. Continued use after the effective date constitutes acceptance.

3.4. If you do not agree to changes, you must stop using the Services.

4. Consumer Law Caveat

4.1. SOME JURISDICTIONS HAVE CONSUMER PROTECTION LEGISLATION THAT MAY LIMIT OR DISALLOW CERTAIN PROVISIONS (e.g., liability limits, warranty exclusions).

4.2. To the extent a provision is prohibited by applicable law, it will not apply to you.

5. Lawful Use & Prohibited Activities

5.1. Services must be used for lawful purposes only.

5.2. You agree to indemnify and hold harmless Veesp for claims arising from your use of the Services.

5.3. Prohibited usage includes (non-exhaustive): spamming; unconfirmed mailing lists; tools facilitating UBE/DoS; email harvesting; operating for/with parties in Spamhaus ROKSO; CAN-SPAM violations; open-proxy tooling; crypto mining; hosting/distributing copyrighted material without rights; unlawful content by applicable jurisdiction; DoS participation; unauthorized access/use/scanning; phishing/malware; unlicensed software; counterfeit goods; any “cybercrime” activity.

5.4. Prohibited actions within Veesp infrastructure (non-exhaustive): unauthorized logins; probing/scanning without authorization; tampering/hacking; malware distribution; service interference (overload/flooding/mail-bombing/crashing); misuse of system resources (excessive capacity/CPU/disk IO). Infrastructure limits may vary by service (see SLA).

5.5. Advertising & Promotions limitations (non-exhaustive): claims about DDoS mitigation/proxy/DoS protection; illegal activities; services intended to defraud/scam/defame/coerce/entice unlawful activity.

5.6. Veesp determines violations in line with these Terms and applicable law.

6. Support

6.1. Technical Support. Support via phone, ticket system and email is provided only to direct Veesp customers (not their clients).

6.2. Server Administration (Paid Service). Optional paid administration per separate terms/SLA/pricing.

6.3. Best Effort Support. Courtesy assistance for products/apps/3rd-party software; no guarantees or warranties.

7. Backups & Courtesy Services

7.1. Back Up Copy. You must maintain a current copy of all hosted content (regardless of any backup services).

7.2. Courtesy Services. Backups and similar services are provided as a courtesy; you remain responsible for your data. Veesp is not responsible for lost data, including due to third-party software.

8. Scheduled Maintenance & Downtime (SLA Logic)

8.1. Veesp uses commercially reasonable efforts to provide 24×7 Services.

8.2. Services may be inaccessible for maintenance/upgrades (“Scheduled Downtime”), malfunctions, telecom failures, hostile attacks, congestion, or other causes beyond reasonable control.

8.3. Veesp provides at least 72 hours’ advance notice for Scheduled Downtime and minimizes disruption.

8.4. Veesp is not responsible for downtime resulting from user actions.

9. Account Creation & Details

9.1. Services are not intended for persons under 13. By using the Services, you warrant you are 13+.

9.2. Veesp may refuse Services and change eligibility criteria at any time.

9.3. You are solely responsible for compliance with laws applicable to you and for third-party benefit restrictions.

9.4. Account Registration. Provide accurate and up-to-date information (private persons: full name, residence, phone, email; legal entities: legal address, registration number, phone, email, authorized account holder).

9.5. You are responsible for all activity on your account and for safeguarding passwords.

9.6. Do not use another person’s account or registration data without permission.

9.7. Max one (1) account per private or legal person.

9.8. Keep contact info updated (may be critical for SLA support).

9.9. Personal data retention is subject to the Privacy Policy.

9.10. Veesp may request proof of account details (ID/company docs). Refusal/false data may result in suspension/termination.

9.11. Disclaimer. VEESP IS NOT LIABLE FOR LOSS/DAMAGE RESULTING FROM INACCURATE INFORMATION OR INSECURE ACCOUNT PRACTICES.

10. Password Security & Authorization

10.1. Customers choose their authentication procedures and must protect authentication information.

10.2. Account access, password/security and server security are customer responsibilities.

10.3. Veesp is not liable for damages from unauthorized access, password compromise or hacking.

11. Termination & Emergency Measures

11.1. Termination for Cause. Veesp may terminate or restrict Services for violations of these Terms or applicable law. Where not restricted by law or safety (e.g., law-enforcement secrecy/fraud prevention), we notify the affected user with a brief statement of reasons and provide an internal complaint route.

11.2. Emergency Suspension / Immediate Takedown. Veesp may, acting reasonably, take immediate measures without prior notice (temporary suspension, geo-blocking, content removal, traffic filtering, feature restriction) where advance notice is not feasible or would increase risk, and where: (i) use appears unlawful or creates imminent/significant risk to Veesp, other customers, third parties, or infrastructure; or (ii) Veesp must comply with applicable law or a valid order. Where not restricted by law/safety, Veesp will inform the affected customer without undue delay with a statement of reasons and internal complaint info.

11.3. Cancellation Procedure. Valid proof of ownership is required to terminate an account (e.g., billing password/passphrase). Submit cancellations via help desk ticket ( ). Veesp cannot schedule future cancellations. You remain https://secure.veesp.com/clientarea responsible for fees until formal cancellation.

11.4. We keep logs and personal data for legal reasons and diagnostics, consistent with the Privacy Policy (“Data retention” / “Data security”).

12. Finance

12.1. Accounts are charged per selected billing cycle; billing dates recur on the account’s open day.

12.2. Veesp may use partners to process payments.

12.3. Refunds. Case-by-case per SLA. Refund of unused funds equals unused balance minus payment system transfer fees. Violations of these Terms result in no refund.

12.4. Credit Card Chargebacks. Chargeback fee = payment system transfer fees + €20 per chargeback. Multiple chargebacks may revoke card privileges (payments then by money order or wire). Fees may be waived if error is documented. Outstanding balances are due immediately; delinquency may lead to suspension/termination.

12.5. Crypto Payments. Non-refundable; may be reallocated to active services/balance via ticket.

12.6. Automatic Payments. You are responsible for cancelling auto-payment profiles when no longer desired. Veesp is not responsible for payments received for non-existent/disabled services. See “Automatic Payment” terms.

12.7. Payment System Disputes. Veesp may immediately terminate related accounts/services without refund if a dispute/chargeback is considered abusive (termination deletes account information).

13. Event of Default by Customer

13.1. Invoices are generated 7 days prior to due date.

13.2. If payment is not received within 3 days after the missed due date, Veesp may disconnect service without further warning.

13.3. To reconnect, all past-due charges through the disconnection date must be paid.

14. Veesp’s Remedies upon Default; Termination

14.1. In addition to other remedies (including Late Charges), upon an Event of Default Veesp may: a) cease providing Services to Customer with notice where not restricted by law or safety; and b) upon not less than 15 days’ notice, terminate Services at Customer’s cost and expense.

14.2. Upon termination, Customer must immediately pay all fees and amounts due for Services provided through the termination effective date.

14.3. Nothing here limits Veesp’s right to take immediate measures without prior notice in the emergency circumstances described in §

11.2.

15. Legal Basis and References (DSA)

15.1. Regulatory Legislation. Some jurisdictions have consumer protection and other legislation; to the extent a provision is prohibited by applicable law, it does not apply.

15.2. Content Moderation (DSA): a) Transparency of terms and moderation policies — DSA Art. 14. b) Acting against illegal content upon obtaining knowledge (safe-harbour condition) — DSA Art. 6. c) Statement of reasons to affected users when restricting content/services/accounts — DSA Art. 17. d) Trusted flaggers (where applicable) — DSA Art. 22.

15.3. Notice and Action: Notice mechanism and informing notifier without undue delay — DSA Art. 16; acting expeditiously — DSA Art. 6; statement of reasons — DSA Art. 17.

15.4. Internal Complaint Route & Notifications: Disclosure of redress routes and moderation practices — DSA Art. 14; user-facing reasons — DSA Art. 17.

15.5. Personal Data (GDPR): Legal bases for notice data — GDPR Art. 6(1)(c) and 6(1)(f); possible restrictions — GDPR Art. 23.

15.6. Material Changes to Terms: Transparency and accessibility — DSA Art. 14.

15.7. Coordinator & Contact Points: In Latvia, the Digital Services Coordinator is PTAC. Veesp maintains DSA contact points for authorities/Commission/Board (Art. 11) and for service recipients (Art. 12); details are provided on the Website and may be updated.

16. Content Moderation (DSA)

16.1. We moderate content and services hosted through Veesp to enforce these Terms and applicable law.

16.2. We act on: (i) user notices under the EU Digital Services Act (DSA); (ii) notices from trusted flaggers; (iii) valid orders from competent authorities/courts; (iv) internal detections of abuse (malware, phishing, spam); (v) violations of these Terms.

16.3. Measures may include removal, blocking (incl. geo-blocking), service restriction/suspension, and referrals to authorities.

16.4. Limited automated tools may assist detection; where feasible, impactful decisions involve human review.

16.5. Unless restricted by law/safety, we notify affected users with a brief statement of reasons and provide an internal complaint route.

17. Notice and Action

17.1. We acknowledge DSA notices without undue delay and aim to decide promptly (typically within a few days; longer for complex cases).

17.2. We may decline incomplete or manifestly unfounded notices.

17.3. We keep a record of notices and actions consistent with the Privacy Policy.

18. Internal Complaint System (DSA)

18.1. If your content or service was restricted/removed following a notice or our action, you may submit an internal complaint within six months of our decision.

18.2. Submit to including ticket ID, affected URLs/services, your arguments, and evidence. appeals@veesp.com

18.3. We acknowledge within 7 days and usually decide within 14 days (longer for complex cases).

18.4. You will receive a reasoned outcome and information on available escalation paths, including out-of-court dispute settlement (where applicable).

19. Copyright Policy (short)

19.1. We respect intellectual property rights and handle copyright complaints under our Copyright Policy on the Website, which is incorporated by reference. If there is any inconsistency, the Copyright Policy page prevails.

19.2. How to notify. Follow the steps and documentation requirements on the Copyright Policy page and send notices to abuse@veesp. (postal details are on our Contact page).com

19.3. On receipt (DSA-aligned). We review notices and may remove/restrict access or take other proportionate measures. Where not restricted by law/safety, we inform affected users with a statement of reasons and provide an internal complaint route.

19.4. Counter-notice & restoration. Users may dispute removals as described on the Copyright Policy page; we may restore access where legally permissible after assessment.

19.5. Repeat infringement. We may suspend/terminate services of repeat infringers considering number, gravity, recency, and valid counter-evidence.

19.6. Evidence & data. We may preserve logs and related data for investigating claims and legal compliance, per the Privacy Policy.

19.7. Communications here are not legal advice.

20. Promotional Use

20.1. Veesp may refer to you/your company/logo for promotional purposes (e.g., Website, marketing materials), limited to disclosure that Veesp provided Services.

20.2. No confidential/sensitive/proprietary information and no personally identifiable information will be disclosed, and any disclosure of personal data follows the Privacy Policy and applicable law.

20.3. Veesp complies with valid legal requests and court orders.

21. Arbitration / Dispute Resolution

21.1. If a dispute is not resolved by negotiations, it will be examined by arbitration under applicable Latvian legislation and jurisdiction rules.

21.2. Each party bears its own expenses and legal fees.

21.3. The arbitration forum is the Arbitration Court of Riga, Latvia (unless both parties agree in writing to a different location).

21.4. Any threat of a lawsuit against Veesp may lead to immediate shutdown of Services.

22. General

22.1. Terms may change; material changes will be communicated via Website notice and/or email and take effect as stated.

22.2. Matters not covered by these Terms are handled per applicable law and posted policies.

22.3. These Terms are a legally binding contract between the Client and Veesp.

22.4. By opening an account, the Client agrees to these Terms.

22.5. Any violation may result in account termination. Where not restricted by law/safety, termination decisions are communicated with reasons and may be challenged via the internal complaint route.

22.6. Any work or professional Services performed by Veesp under this Agreement is not Work For Hire.

22.7. If a customer is terminated for violations, Veesp may deny access to and/or destroy customer data stored on the offending server /account.

22.8. You are responsible for all actions performed by your account, whether by you or others.

22.9. All Veesp sub-networks and dedicated servers must adhere to these policies.

23. Company & Contact Details

SIA "VEESP"

Registration number: 40203049990

VAT: LV40203049990

Tirgoņu iela 17, Liepāja, Latvia, LV-3401

email: info@veesp.com